Contact our Support team

If you have questions and cannot find the information you need in our Help & How-To Center, you can contact our Support team for assistance.

Before you contact us

Please be prepared to provide an explanation of the problem to our Support team. You may want to write brief notes about the problem, including the following information.

• Full error message and when it occurs
• Operating system that you are using
• Internet browser that you are using
• Specific nature of the problem
• Steps that preceded the problem
• The screen where you have the problem

How to contact us

By email: In OnBalance, click the Help icon in the upper-right corner, and choose Contact Us.

Our Support team cannot relieve your business of any legal or professional obligations. Application support does not include tax preparation advice and does not constitute tax or payroll compliance.

How to suggest changes

We update our applications based on technological and management trends. We encourage your suggestions.

Click the Help icon in the upper-right corner, choose Contact Us, and enter your suggestion in the form that opens.

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