Delete credit memos applied to bills
You may need to delete a registered credit memo for a bill if, for example, a credit memo was applied to the wrong bill or the wrong amount was applied to a bill.
- In the Edit Bills screen,
click Credit Memos.
To open the Edit Bills screen, click the row for the voucher you want to change in the vendor activity screen.
For more information, see Edit bills.
- In the Credit Memo panel, click View Credit Memo for the credit memo you want to delete.
- Click Delete Credit Memo.
- At the prompt, click Yes.
Note: You can also delete a credit memo by selecting the credit memo you want to delete from the Bills screen or the Vendor Activity screen and clicking Delete Credit Memo.
The availability of some or all of these features depends on your OnBalance contract and/or configuration.