Delete credit memos applied to sales

You may need to delete a registered credit memo applied to a sale if, for example, a credit memo was applied to the wrong invoice.

Simple taxpayers

  1. In the Invoice # screen click Credit Memo.
  2. In the Credit Memo panel, click Delete Credit Memo.
  3. At the prompt, click Yes.

VAT registered companies

  1. In the Invoice # screen, click Credit Memo.
  2. In the Credit Memo panel, click View Credit Memo for the credit memo you want to delete.
  3. Click Delete Credit Memo.
  4. At the prompt, click Yes.

Note: You can also select the credit memo directly from the Sales screen, and click Delete Credit Memo.

The availability of some or all of these features depends on your OnBalance contract and/or configuration.