Send credit memos to customers

When you save and authorize a credit memo that you apply to an invoice, the application saves the credit memo as a PDF file. You can then send the PDF file to your customer.

  1. In the Sales screen, click Send Credit Memo for the voucher for which you want to send the PDF file.
  2. Confirm or change the information in the panel that opens.
  3. Click Send.

The availability of some or all of these features depends on your OnBalance contract and/or configuration.