Delete debit memos applied to sales

You may need to delete a debit memo applied to a sale if, for example, the debit memo was applied to the wrong invoice or the wrong charges were applied to the debit memo.

Notes

  • You cannot delete electronic debit memos.
  • If the debit memo has payments applied, those payments will become unapplied after you delete the debit memo.
  1. In the Sales screen or in the Customers screen, click the row for the debit memo you want to delete.
  2. Click Delete Debit Memo.
  3. At the prompt, click Yes.

The availability of some or all of these features depends on your OnBalance contract and/or configuration.