Apply or edit credit memos for bills

In the New Credit & Debit Memo screen, you can apply credit memos on bills you owe to vendors. Vendors provide credit memos for product returns, for charges made by mistake, and to adjust bills when needed.

1. To apply a credit memo to a bill, do one of the following.

   • Click the down arrow for the New Bill button > New Credit Memo at the top of the Bills screen,

     To open the Bills screen, click Bills in the navigation panel.

     For more information, see Bills.

     and click Credit.
   • In the vendor activity screen,

     To open the vendor activity screen, click a vendor record in the Vendors screen.

     For more information, see vendor activity.

     click the down arrow for the New Bill button > New Credit Memo, and then click Credit.
   To change or apply a credit memo, click Apply Credit Memo for the bill that you want to change in the Bills screen

   To open the Bills screen, click Bills in the navigation panel.

   For more information, see Bills.

   or the vendor activity screen,

   To open the vendor activity screen, click a vendor record in the Vendors screen.

   For more information, see vendor activity.

   to open the Edit Credit Memo screen.

2. Enter or change the information for the credit memo.

   Notes

   • If the vendor you want to select is not in the list, click Add to enter the vendor information. When finished, click Save.

     • To have OnBalance automatically complete several fields in the New Vendor screen, click the Obtain data from the AFIP registry button, and enter the vendor CUIT number. The application will verify your vendor registration and import all of the information from AFIP into the new vendor form.
     • The address information will not display in the New Vendor screen you opened, but you will see the information in the Vendor Activity screen.

     • If the query does not obtain results, you will need to manually enter the information for the new vendor. The query may not obtain results for the following reasons.

       • AFIP is blocking the vendor's registration proof.
       • The ID entered is not a CUIT. The ID is probably a CUIL.
       • The ID entered is not active.
       • The vendor is not active in VAT or a simple taxpayer. You will have to select the vendor's VAT status.
       • AFIP Web Service is not currently working.
3. For VAT registered companies, select a product or service, and confirm or change the VAT rate.

4. Optional for VAT registered companies: If you want to enter a comment for a specific product or service or for products or services in general, click Add Comment in the Product / Service Name section.

   Notes

   • The comment will now be associated with this credit memo.
   • OnBalance saves and displays the comments in the order in which you enter them on the credit memo.
5. Click the Load Items link to have OnBalance automatically enter information used on the original bill selected.
6. Click Save.

© Thomson Reuters/Tax & Accounting. OnBalance is a trademark of Thomson Reuters and its affiliated companies. All Rights Reserved. Any trademarks, logos and service marks on this website are registered and unregistered trademarks of their respective owners. All linking and access to and use of this website is subject to the terms and conditions of use. Unauthorized linking, access, and use are strictly prohibited.